Friday Wrap #143: The end of Google+?, Starbucks documentaries, Goldman Sachs social network

Friday Wrap #143
Flickr photo courtesy of dvs
The Friday Wrap is a review of news, posts, reports, and other items appearing in the last week that will help you stay on top of the forces shaping communication in this fast-paced, ever-changing environment. These are stories that may have been lost in the flood of headline news stories. I collect the items from which I choose the Wrap stories in my link blog, which you’re welcome to follow.

News

Is this the end for Google+?—From the beginning, Google+ was Google’s play for integrating services. The search giant has apparently abandoned that philosophy, announcing plans to split Google+ into two… Read More »

Friday Wrap #135: Ethics-challenged PR, 360-degree videos, tracking “Dark Social,” Zuck goes Oprah

Friday Wrap 135
Flickr photo of Cristo art at the Reichstag in Berlin in 1995
courtesy of Zug55
The Friday Wrap is my weekly review of news items, blog posts, reports, and studies from the last week that could be useful to communicators but weren’t the stories that got the big headlines. I collect items from which I draw the Friday Wrap’s selections in my link blog, which you’re welcome to follow.

News

TV anchor suspended over PR activities—Another case of challenged ethics has emerged with the suspension of Global Television news anchor Leslie Roberts. A Toronto Star investigation found that Roberts secretly has been a part owner of a small PR firm,… Read More »

An open letter to Marriott: I’m staying elsewhere as long as you want to block my WiFi hotspot

UPDATE: According to reports on January 15, Marriott has abandoned its effort to get the FCC to revise its rules to allow them to block guest WiFi, mainly due to public pressure.

WiFi

Dear Marriott:

Your focus on the business traveler experience has made your hotels my first choice when I have to hit the road for work. However, your anti-consumer stance on WiFi has me rethinking that choice. In fact, all the business I’ve been giving Marriott over the years could well be going to Hyatt, which seems to your polar opposite.

You—with the assistance of your lobbying group, the American Hospitality & Lodging Association—have petitioned the… Read More »

Friday Wrap #133: Snapchat thrives after hack, Google vs. Marriott WiFi plans, Coke dumps voicemail

Friday Wrap #188
Flickr photo courtesy of Matt Reinbold
Here’s your post-Christmas Friday Wrap, my weekly collection of news, reports, and posts that are useful for communicators even though they may not have been at the top of the week’s headlines. I collect items I find interesting on my link blog and select stories for the Wrap and my podcast from there. You’re welcome to subscribe. I hope you all have a fantastic New Year!

News

Snapchat was unaffected by hack—There were plenty of headlines and a lot of online chatter when some 200,000 private photos were leaked from Snapchat. A lot of the discussion focused on Snapchat’s clueless response, which… Read More »

Companies should look to PR to ensure strong characters before crisis hits; just ask Sony and Uber

Brands need PR to solidify high-integrity culturesA brand’s reputation can rise or fall based on how it reacts to unplanned events. Having a crisis plan in place is a good start, but it’s not enough. The right response has to be part of the organization’s character, part of its DNA.

Two companies have hurt themselves and eroded their own reputations with woefully tone-deaf responses to events. As these cases are analyzed in the days and weeks to come, crisis planning will undoubtedly be invoked. In both cases, though, all the planning in the world wouldn’t have stopped these businesses—Uber and Sony—from reacting based on their core nature.

When an unbalanced gunman with a long… Read More »

Friday Wrap #129: High court’s Facebook free speech case, Uber app isn’t malware, Amazon activism

Friday Wrap #129
Flickr photo of wrapping a turkey in bacon courtesy of Jennifer Morrow
A very Happy Thanksgiving to my American readers; I hope you enjoyed warmth, family, and turkey yesterday. Here’s an abbreviated Friday Wrap (since there wasn’t much news published yesterday or today); I’ll be back with a more complete round-up next week. In the meantime, be sure to follow my link blog to stay on top of all the items I collect, from which I select stories for the Wrap and for my weekly podcast.

News

Free speech on Facebook goes to the U.S. Supreme Court—On Monday, the Supreme Court will hear oral arguments in a case that will decide when the First… Read More »

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