IBM to add folksonomies to W3

In case you didn’t see Bud Gibson’s comment in my post about folksonomies on intranets, Bud pointed me to a post on his blog reporting that IBM will begin experimenting with folksonomies on W3, the company’s massive and impressive intranet. Bud says the initiative is designed to address “a need to maintain the pace of updates to how information is organized in their intranet and a need to help users access their system.”

The post—a lengthy one, as blog posts go—covers the W3 taxonomy, plans for introducing the folksonomy concept, and what’s in it for all parties. There’s also a link to a presentation IBM reps gave on the subject, which… Read More »

One view of intranet blogs

Intranet blogs are gaining in popularity, but their implementation isn’t quite the same as you’d expect from a public blog. Dennis Hamilton, a 31-year employee of KZF Design in Cincinnati, Ohio, launched an intranet blog called KLINKS in August 2004, and writes about the experience at

It’s an interesting and personal view of intranet blogs. For example, Hamilton tells the story of posting a link to an article critical of architects (KZF Design is an architectural company) because…

...I felt the professionals would want to know about this type of negative publicity regarding their profession.  Within ten minutes from my…

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Folksonomies on intranets

I see a lot of intranets. I mean, a lot of intranets. And I talk to a lot of intranet managers, review employee surveys about intranets, and conduct intranet focus groups. Were you to ask me, “What’s the biggest intranet problem?” my answer would be instant and unequivocal: “Employee can’t find what they’re looking for.”

Call it usability, call it navigation, it all comes down to a wide gap between how employees think about information and the way the owners of the information classify it. Does a truck driver in Minneapolis know that the retirement plan is managed by the benefits department which is part of human resources? Would his… Read More »

What matters on intranets?

Writing in CMSWire, Gerry McGovern takes issue with the latest report from the Nielsen Norman Group, “Ten Best Intranets of 2005.” McGovern’s problem with the report is that it focuses on usability instead of strategy:

I found his intranet report a frustrating read because the usability tactics were leading, and the strategy seemed either not there or else following some distance behind.

McGovern cites six examples of characteristics Nielsen lauds in the winners, such things as screen resolution and making internationalization a core design elements. McGovern is right, of course. I’ve seen hundreds of intranets and in only a handful of… Read More »

RSS on intranets: NewsGator is working on it

Greg Reinacker, who founded and runs NewsGator (the company that makes the RSS plug-in for Outlook and hosts an online RSS aggregator) notes in his blog (free subscription to NewsGator required) that the company is working on an enterprise RSS server, code named Dino. Companies are already setting up RSS feeds and, since their employees already use Outlook, NewsGator is an easy way to introduce the concept to employees; the feeds show up in folders just like e-mail. Reinacker writes,

Imagine NewsGator Online, picked up and installed on a server behind a corporate firewall. Imagine it also (optionally) connecting with Active Directory and…

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The collaborative model of intranet governance

Toby Ward of Prescient Digital Media writes, “The up-and-coming next generation model of intranet governance is collaborative, most often taking the form of a cross-representative steering committee representing the major functional stakeholders in Communications, Human Resources, Operations, IT, and other business units.” Toby’s article appears in Intranet Journal.

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