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Holtz Communications + Technology

Shel Holtz
Communicating at the Intersection of Business and Technology
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You’ll be shocked—shocked!—to learn that employees use instant messaging for personal conversations. You’ll be equally shocked to learn that employees stop in the hallways for personal conversations.

This time around, it’s the Meta Group that has released a survey that shows 57% of the respondents from 300 organizations “admitted” using IM at work for personal reasons. Did they really admit they use IM for non-work purposes? Or did they…

It’s rare to see an employee communications study that doesn’t make you say, “Well duh.” Which is pretty much the reaction I had to the results of a massive research undertaking coordinated by HR consulting firm Towers Perrin. Still, one of the nice things about studies is that they provide quantifiable research to support what you’ve known all along.

The Towers study—interestingly available as a MarketWire release…

Your company changes a policy. Somebody communicates it to employees by sending an all-employee e-mail. You’ve satisfied the requirement to get the message across, right?

Maybe not. A Federal District Court ruled recently that General Dynamics failed to properly notify employees of a policy change even though all employees received the e-mail. In the case, Campbell v. General Dynamics Government Systems Corporation,…

A host of myths accompany the idea of virtual teams, many of which have been dispelled by University of North Carolina Information and Technology Management Professor Arvind Malhotra. According to Malhotra, the study of 54 global virtual teams from 31 companies has found these teams “make decisions faster with more input from others and develop policies that are implemented worldwide with…

Steve Rubel points to a new blog from Typepad that covers Enterprise RSS, “All About RSS in the Enterprise.” Since I’ve been promoting the use of RSS internally for a couple years, I’m thrilled to see a resource dedicated to its promotion. So far, the blog includes a presentation Disney’s Mike Pusateri made at an O’Reilly conference.

The situation effort at the City of Tacoma in Washington state symbolizes what solid employee communications can accomplish. Overall, the city is facing some of its biggest challenges in years. Under these circumstances, morale and commitment among employees could naturally suffer. But thanks to the work of the communications staff, feedback from employees indicates that communication between workers and the…

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