Research pits leaders against internal influencers to see who can reach more employees

Internal Reach

At a company where I once worked, the president rebuked my plan for communicating an organizational change designed to ensure everybody knew about it. “If I want to make sure everyone knows something,” he said, “I know exactly which five secretaries to tell.”

He was succumbing to the idea that admins are inherently gossips, an offensive perspective, and in fact his failure to adopt a strategy for communicating led to a widespread lack of awareness about the change. But he was actually on to something. The idea of the right five people has a lot of merit.

I don’t encounter many internal communications departments that include… Read More »

Friday Wrap #112: A PR digital working group, more social experiments, a curated streaming audio app

Friday Wrap #112
Flickr photo courtesy of Shanthanu Bhardwaj
The Friday Wrap (which is what you’re reading) is a curated rundown of news, reports and posts from the past week that, while they didn’t go viral or attract much attention, are still interesting and useful for communications professionals. I select Wrap items from my link blog, which you’re welcome to follow.


CPRF launches digital working group—The Council of Public Relations Firms (CPRF) has launched a working group of “incredibly smart people running digital in their agencies” to tackle the question of how the PR industry can obtain its rightful place as the leader of digital… Read More »

GM’s bad words: This is what happens when leaders listen ONLY to their lawyers

Part of GM's presentation on banned wordsOn his new HBO show on Sunday, comedian John Oliver excoriated GM over its current recall crisis. CEO Mary Barra’s optimism that GM’s difficulties will result in a better, stronger company, Oliver said, must mean that the 13 people the company acknowledges were killed as a direct result of vehicle defects are actually a good thing.

Among the issues Oliver raised was a list of words employees were told to avoid using. The list, which were part of a 2008 presentation to employees on how to communicate with each other about safety issues, included deathtrap, widowmaker, and rolling sarcophagus. In all, there were 68 words and phrases… Read More »

The four core elements of your employee social media policy that may be illegal

Why you may need to trash your social media policyA study from Proskauer, a business-focused law firm, revealed that companies routinely take action against employees for their behavior in social media channels, even when it’s their own account used on their own devices on their own time.

While the infractions that led to the disciplinary action may have been consistent with the companies’ social media policies, they could be illegal. It’s time for companies to revisit their social media policies.

According to the Proskauer report, more than 70% of companies reported taking disciplinary measures over misuse of confidential information (80%), misrepresentation of the company’s views… Read More »

Friday Wrap #98: The end for Google+?, geotargeted ads on Reddit, Facebook rocks on Fridays

Friday WrapBig news has flown fast and furious this week, led by the FCC’s decision to turn its back on Net neutrality and support a “fast lane” for companies willing to pay for it. With all that, it’s even easier to miss some posts, stories and studies that could be useful. That’s why I produce the Friday Wrap, a summary of items of interest to communicators that may have flown by under the radar. I collect all the stories from which I cull the items for the Wrap on my link blog, Links From Shel, which you’re welcome to follow.

Breaking News

The end of the line for Plus?—Google+ earns the second highest engagement levels (behind YouTube) of any… Read More »

Employee activists are a good thing: one more reason to encourage workers to use social media

Employee activists onlineBack in December, when UPS’s Facebook page was the target of blistering comments from customers who didn’t get their deliveries by Christmas, many employees dove into the conversation, leaping to their employer’s defense. “I’m a driver,” wrote Larry Ledet, “Got off at 10:10 last night, 60hr weeks, I’m tired, Mother Nature, a booming economy and no one visiting malls any more cause this…no reason 4 anyone to be mad…Merry Christmas.” That was just one example.

Ledet was able to participate in the conversation without worrying about the effect on his employment because UPS has a clear social media policy that encourages employees to… Read More »

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