An open letter to Marriott: I’m staying elsewhere as long as you want to block my WiFi hotspot


Dear Marriott:

Your focus on the business traveler experience has made your hotels my first choice when I have to hit the road for work. However, your anti-consumer stance on WiFi has me rethinking that choice. In fact, all the business I’ve been giving Marriott over the years could well be going to Hyatt, which seems to your polar opposite.

You—with the assistance of your lobbying group, the American Hospitality & Lodging Association—have petitioned the US Federal Communications Commission (FCC) to let you install and activate equipment that will block guests from using WiFi hotspots. In the petition, you claim these hotspots… Read More »