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Holtz Communications + Technology

Shel Holtz
Communicating at the Intersection of Business and Technology
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Friday Wrap (c) Can Stock PhotoThe Friday Wrap is a review of articles and posts I’ve found over the past seven days of interest to communicators that they may have missed. I save everything I’ll consider for the Wrap—as well as items to report on my podcast—to my link blog, LinksFromShel.tumblr.com.

Call centers served best by social media for damage control

Social media is finding its way into call…

Friday Wrap (c) Can Stock PhotoThe Friday Wrap this week is rich with research results, case studies, and reports. As always, there was more content to choose from than space allowed. You can skim the complete list of stories and posts I tagged at my link blog, LinksFromShel.tumblr.com.

CEOs of world’s biggest companies have gotten more sociable online

For a long time, the leaders of the…

Not worried about a Facebook strategyIn a discussion I had a month or so ago after shrugging off Facebook’s changes to how Pages updates get into news feeds, I was told that the move frustrated marketers who had invested so much time, energy and money into their Facebook strategies. The unintended consequence of Facebook’s introduction of Graph Search may be more marketers and communicators embracing the idea that…

Friday Wrap #33The past week has presented the Wrap with an embarrassment of riches. The challenge: Which items to include? To see the abundance of stories from which I had to choose, visit my link blog, where I collect stories and posts for consideration in the Wrap and on my podcast. The link blog is at LinksFromShel.tumblr.com.

How to generate buzz? Extraordinary customer…

Friday Wrap #32 (c) Can Stock PhotoHere’s the wrap-up of great posts and momentous events from the first week of 2013. If you’re interested in the complete listing of all the content I collected over the past seven days, visit my link blog at LinksFromShel.tumblr.com.

Websites can opt out of Google content scraping

The reporting of the U.S. Federal Trade Commission’s investigation into Google centers on Google’s big…

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