Posted on February 1, 2013 9:26 am by Shel Holtz | Content | Business | Customer Service | Facebook | Marketing | Media | QR Codes | Twitter
(c) Can Stock PhotoThe Friday Wrap is a review of articles and posts I’ve found over the past seven days of interest to communicators that they may have missed. I save everything I’ll consider for the Wrap—as well as items to report on my podcast—to my link blog, LinksFromShel.tumblr.com.
Call centers served best by social media for damage controlSocial media is finding its way into call…
Posted on January 18, 2013 9:19 am by Shel Holtz | Brands | Business | Facebook | Marketing | PR | Search
(c) Can Stock PhotoThe Friday Wrap this week is rich with research results, case studies, and reports. As always, there was more content to choose from than space allowed. You can skim the complete list of stories and posts I tagged at my link blog, LinksFromShel.tumblr.com.
CEOs of world’s biggest companies have gotten more sociable onlineFor a long time, the leaders of the…
Posted on January 17, 2013 9:44 am by Shel Holtz | Content | Facebook | Marketing | Social Media
In a discussion I had a month or so ago after shrugging off Facebook’s changes to how Pages updates get into news feeds, I was told that the move frustrated marketers who had invested so much time, energy and money into their Facebook strategies. The unintended consequence of Facebook’s introduction of Graph Search may be more marketers and communicators embracing the idea that…
Posted on January 16, 2013 12:09 pm by Shel Holtz | Facebook | Search
Posted on January 11, 2013 9:35 am by Shel Holtz | Visual Communication | Customer Service | Facebook | Measurement | Mobile | Monitoring | PR | Search | Social Media
The past week has presented the Wrap with an embarrassment of riches. The challenge: Which items to include? To see the abundance of stories from which I had to choose, visit my link blog, where I collect stories and posts for consideration in the Wrap and on my podcast. The link blog is at LinksFromShel.tumblr.com.
How to generate buzz? Extraordinary customer…Posted on January 4, 2013 9:04 am by Shel Holtz | Content | Brands | Business | Facebook | Google+ | Measurement | Social Media
(c) Can Stock PhotoHere’s the wrap-up of great posts and momentous events from the first week of 2013. If you’re interested in the complete listing of all the content I collected over the past seven days, visit my link blog at LinksFromShel.tumblr.com.
Websites can opt out of Google content scrapingThe reporting of the U.S. Federal Trade Commission’s investigation into Google centers on Google’s big…
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