Posted on December 9, 2016 2:44 pm by Shel Holtz | Chatbots | Virtual and Augmented Reality | Content | Instagram | Visual Communication | Audio | Brands | Business | Channels | Customer Service | Facebook | Marketing | Media | Mobile | Podcasting | PR | Research | Social Media
I extract items for the Wrap from my link blog, which you’re welcome to follow. To make sure you never miss an issue, subscribe to my weekly email briefing.
Facebook patents tool to remove fake news—Facebook has filed a patent for “systems and methods to identify objectionable content.” The technology has been in the works since 2015 but takes on new urgency with CEO Mark…
Posted on November 25, 2016 12:01 pm by Shel Holtz | Chatbots | Virtual and Augmented Reality | Sharing and Collaborating | Wearables | Advertising | Blogging | Brands | Business | Channels | Customer Service | Facebook | Instant Messaging | Mobile | PR | Research | Social Media | Video
A very happy Thanksgiving weekend to my American readers! I extract items for the Wrap from my link blog, which you’re welcome to follow. To make sure you never miss an issue, subscribe to my weekly email briefing.
Anonymous blogging platform launches—Telegram—the popular privacy-focused messaging app that features robust encryption and self-destructing messages—has introduced a new blogging platform that lets people share stories anonymously…
Posted on September 30, 2016 1:14 pm by Shel Holtz | Virtual and Augmented Reality | Content | Instagram | Brands | Business | Channels | Content Curation | Customer Service | Ethics | Facebook | Instant Messaging | Marketing | Media | Mobile | Politics | PR | Search | Social Media | Transparency | Trust | Video
I extract items for the Friday Wrap from my link blog, which you’re welcome to follow. To make sure you never miss an issue, subscribe to my weekly email briefing.
One of the items I share this week reveals the marketers aren’t taking advantage of employees, a huge majority of whom use social media during their work days.…
Posted on September 22, 2016 6:35 pm by Shel Holtz | Crisis Communication | Customer Service | Instant Messaging | Mobile | Video
It was a toss-up this week. The Skittles-refugee kerfuffle blew up in my feeds, but there were also a bunch of diverse items about chat bots. So let’s talk about both. But mainly chat bots.
Links from this episode:
Posted on September 16, 2016 11:00 am by Shel Holtz | Chatbots | Content | Instagram | Visual Communication | Wearables | Pinterest | Brands | Business | Channels | Content Curation | Customer Service | Facebook | Instant Messaging | Marketing | Media | Mobile | Politics | PR | Research | Social Media | Social Networking | Twitter
I extract items for the Friday Wrap from my link blog, which you’re welcome to follow.. To make sure you never miss an issue, subscribe to my weekly email briefing. This week, an unusual amount of Twitter news crossed my feeds, so I stuffed it all in a dedicated Twitter section.
FBI’s advice: Tape over your webcam—Straight from FBI Director James Comey: It’s just…
Posted on September 7, 2016 7:48 pm by Shel Holtz | The Workplace Experience | Customer Service | Internal | Intranets
Focusing internal communications on employee engagement and the employee experience will not move the customer experience (CX) needle without also communicating with employees about customers.
That was the point of my post last week. That post covered the why bot not so much the how. To that end, here are nine ways internal communicators can have an impact on employees delivering…
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