Posted on September 13, 2013 8:08 am by Shel Holtz | Content | Instagram | Business | Content Curation | Crisis Communication | Customer Service | Facebook | Google+ | Marketing | Technology | Twitter
The big stories this week centered on twitter’s IPO, announced (of course) in a tweet, and tasteless brand tributes on the solemn anniversary of the September 11 terrorist attacks. (If you haven’t seen AT&T’s tweet or the sign in the Marriott lobby, did you just awaken from a coma?) In the Friday Wrap, I try to report on smaller stories of great interest to…
Posted on September 3, 2013 5:25 pm by Shel Holtz | Customer Service | Social Media | Twitter
Hasan Syed’s tweet has gotten a lot of attention since Mashable first reported it Monday afternoon. There’s a larger story that isn’t being told, though, as the focus narrows on this first-ever use of a pay-for-play technique to amplify a customer complaint.
Using social media as an avenue for getting companies to pay attention is nothing new. I’ve done it myself on more than one occasion…
Posted on August 30, 2013 10:18 am by Shel Holtz | Content | Pinterest | Brands | Customer Service | Facebook | Marketing | Research | Social Media | Social Networking | Twitter | Video
This week, everyone buzzed about the Golf Channel’s epic fail as the cable station tried to spin the 50th anniversary of Dr. Martin Luther King’s “I Have a Dream” speech as a golf story. Another big story that had everyone talking was Kevin Spacey’s delivery of the James MacTaggart Memorial Lecture at the Edinburgh Television Festival, where he schooled the television industry for…
Posted on May 24, 2013 9:54 am by Shel Holtz | Content | Visual Communication | Pinterest | Advertising | Brands | Crisis Communication | Customer Service | Facebook | Marketing | Measurement | Mobile | Research
(c) Can Stock PhotoWelcome to the 52nd Wrap—a full year of social/digital media news curation! This past week has seen the introduction of upgrades and new features across a number of popular social sites, along the release of studies that correct some popular misimpressions. I collect these stories throughout the week on my link blog, LinksFromShel.tumblr.com, and choose those for the Wrap…
Posted on March 26, 2013 3:43 pm by Shel Holtz | Business | Customer Service | Technology
Showrooming has become a significant problem for retailers. From department stores like Target to consumer electronics companies like Best Buy, the consumer practice of scoping out the physical item in the store, then ordering it at a lower price online, has eaten into sales. Reversing the trend is top-of-mind for these businesses.
Companies are taking different approaches to coping with showrooming.…
Posted on February 22, 2013 7:42 am by Shel Holtz | Content | Business | Channels | Content Curation | Customer Service | Gamification | Marketing | Measurement | Mobile | Social Media | Twitter
(c) Can Stock PhotoFriday seems to have arrived faster than usual this week. The laws of physics say that’s not possible. I say, Where did the week go? Not that there was any shortage of news you may have missed. Here’s this week’s rundown, drawn from items I have saved to my link blog, LinksFromShel.Tumblr.com
If…
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