My fax cover letter to Virgin Mobile USA

UPDATE #3—I received permission to run the email I got from Virgin Mobile USA:

We apologize for the inconvenience the suspension of your son’s account has caused you. We came across your blog stating you were having trouble restoring your services after a suspension related to credit card charges. Your son’s account has been restored after the account was reviewed. Virgin Mobile attempts to protect all customers from the possibility of credit card fraud and we were concerned about the large amount that was being charged to your credit card each time it was used. Since Virgin Mobile is unable to verify a person’s identity visually, we…

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