Shrink-Wrap #11: Forget Skittles. Let’s talk chat bots.

It was a toss-up this week. The Skittles-refugee kerfuffle blew up in my feeds, but there were also a bunch of diverse items about chat bots. So let’s talk about both. But mainly chat bots.

Links from this episode:

Friday Wrap #185: Webcam security, Yelp’s safe harbor, fighting fake stories, & Twitter news galore

Friday Wrap #185I extract items for the Friday Wrap from my link blog, which you’re welcome to follow.. To make sure you never miss an issue, subscribe to my weekly email briefing. This week, an unusual amount of Twitter news crossed my feeds, so I stuffed it all in a dedicated Twitter section.

News

FBI’s advice: Tape over your webcam—Straight from FBI Director James Comey: It’s just common sense to cover up your webcam. Comey took some ridicule for admitting he does it, but he noted that most government workers do it so “people who don’t have authority don’t look at you.” The takeaway: Mock away, but if you value your privacy, you’ll pay… Read More »

Here’s how to bring your customers to life for your employees who never see them

Nine Ways to Bring Customers to Life for Employees

Focusing internal communications on employee engagement and the employee experience will not move the customer experience (CX) needle without also communicating with employees about customers.

That was the point of my post last week. That post covered the why bot not so much the how. To that end, here are nine ways internal communicators can have an impact on employees delivering on the Customer Experience—especially those who don’t have day-to-day interaction with customers:

Help employees visualize the Customer Journey

Customer Journey

Most employees whose jobs don’t involve customer contact have a hard time visualizing how their work affects… Read More »

Friday Wrap #168: Logo hate, CEO scandals linger, most influencers are men, long-form content lives

Friday Wrap #168The Friday Wrap is my weekly collection of news stories, posts, studies, and reports designed to help organizational communicators stay current on the trends and technology that affect their jobs. These may be items that flew under the radar while other stories grabbed big headlines. As always, I collect material from which I select Wrap stories (as well as stories to report on the For Immediate Release podcast, along with stuff I just want to remember to read) on my link blog, which you’re welcome to follow. If you want to make sure you never miss an edition of the Wrap, subscribe to my weekly email briefing.

There’s One Week Left… Read More »

Friday Wrap #164: CEO’s hologram attends a meeting, Microsoft touts bots, bot writers are in demand

Friday Wrap #164The Friday Wrap is my weekly collection of news stories, posts, studies, and reports designed to help organizational communicators stay current on the trends and technology that affect their jobs. These may be items that flew under the radar while other stories grabbed big headlines. As always, I collect material from which I select Wrap stories (as well as stories to report on the For Immediate Release podcast, along with stuff I just want to remember to read) on my link blog, which you’re welcome to follow. If you want to make sure you never miss an edition of the Wrap, subscribe to my weekly email newsletter.

   

Special Notice:… Read More »

FIR Podcast #28: The all ex-Dell episode

 

For Immediate Release

Cross-posted from the FIR Podcast Network

Today’s panel includes Liz Bullock, director of Digital and Paid Media at Rackspace, the managed cloud company, and former director of Social Media & Community at Dell; Cory Edwards, Director of the Social Media Center of Excellence at Adobe, and former Director of Social Media and Corporate Reputation at Dell; and Lionel Menchaca, director of corporate and strategy at W2O group, and communications consortium, and former chief blogger at Dell.

Our topics included…

  • A conversation about how the Dell experience has shaped the panel’s post-Dell careers
  • A recap of last week’s Adobe… Read More »

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