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Holtz Communications + Technology

Shel Holtz
Communicating at the Intersection of Business and Technology
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Barnes & Noble Facebook repliesAmong the givens in a crisis, none are more important for organizations to keep in mind than the fact that people react to a crisis emotionally, not rationally. Emotions are a complicated stew of feelings, but risk-aversion is almost always one of the most prominent. What risk do the circumstances that caused the crisis present to them and the people…

Friday Wrap #17Image (c) CanStockLet’s wrap the week with a look at some of the stories that crossed my news feeds over the last seven days. In case you’re interested, I collect the items from which I choose Friday Wrap items in a link blog at linksfromshel.tumblr.com.

Salesforce fires a shot across the bow of SMMS providers

I was lucky enough to be in the audience…

Dear Ms. Maddow:

I am a fan. I figure I should get that out of the way at the outset. Unlike many of your peers on both sides of the political spectrum, you lay out a reasoned, well-thought-out argument. My high school debate coaches would hold you up as an example of how to make a solid case.

Thus it is all…

Friday Wrap(c) Can Stock PhotoThe Friday Wrap is a collection of items from the last week I found interesting. Not interesting enough to turn into a whole blog post, but interesting enough to include in The Friday Wrap.

Can we be #PositivelySocial for at least one day?

Frank Eliason, who rose to folk-hero status for introducing the Comcast Cares Twitter account—one of the first…

#chickfila on InstagramIn a tweet earlier today, Southeastern University PR professor Barbara Nixon pointed out that more than 50,000 images turned up on Instagram bearing the hashtag #chickfila. By the time I looked a few hours later, that number had surged to more than 62,500. (I grabbed the image at left a short time before I last checked.)

Fascinated by this, I searched…

Progresso SoupsProgresso, the General Mills-owned soup brand, has finally responded to a growing chorus of customer calls for the company to end its use of BPA in its cans. They have responded, that is, if copying and pasting a canned (no pun intended) statement is a response.\

I learned about the issue when Paul Gillin called my attention to it as a…

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