It may not be perfect, but Starbucks’ response to racial incident is on the right track

Demonstrators outside Philadelphia Starbucks

While Starbucks has earned considerable praise for how it has handled a recent crisis, it has also been subjected to some criticism and even some outright hate. Most of the ire aimed at Starbucks’ action is misguided and some remains to be seen.

To recap, two black men were waiting for a friend inside a Philadelphia Starbucks. They hadn’t bought anything but asked for the key to the men’s room. The manager declined and called the police, six of whom showed up and promptly arrested the two men for trespassing. As the officers were leading them out of the store, their friend (who was white) arrived and asked what they had done. The… Read More »

Friday Wrap #240—or is it the first Wednesday Wrap? Either way, it’s a double issue

Friday Wrap #240It’s the Wednesday Wrap! Knowing the holiday weekend is upon us, I decided to combine the items that would have appeared in a Friday Wrap last week with those I have collected so far this week (so there will be no Wrap on Friday). I extract items for the Wrap from my link blog, which you’re welcome to follow. To make sure you never miss an issue, subscribe to my weekly email briefing.

News

CompuServe’s forums are shutting down—A long time ago, I was an assistant sysop on CompuServe’s PR & Marketing Forum (PRSIG). I even remember my CompuServe ID (76346,627). My memories of CompuServe—even when it was all text—are still good ones.… Read More »

FIR Podcast #113: Not a 280-character episode

For Immediate Release

Cross-posted from the FIR Podcast Network.

Neville Hobson joined host Shel Holtz for the monthly installment of the Hobson & Holtz Report. Neville and Shel had a chinwag (as Neville would say) about these topics:

  • A follow-up to our KFC story (about 11 herbs and spices); the social media team struck again.
  • Twitter has made its new expanded 280 character count available to almost everyone. Not everyone is happy about it.
  • Uber’s new CEO took an investigator’s advice and scrapped the company’s old values statements. Instead of simply crafting a new one, he crowdsourced it to his employees, who responded in a big way.
  • The… Read More »

Friday Wrap #235: Adieu, AIM; Dove and Zuck are both sorry; swipe to vote your proxy, and more

Friday Wrap #235I extract items for the Wrap from my link blog, which you’re welcome to follow. To make sure you never miss an issue, subscribe to my weekly email briefing.

News

AOL is shutting down Instant Messenger—Two decades ago, it revolutionized online communication: You could actually chat with someone else without using email. Twenty years later, AOL is permanently closing AOL Instant Messenger (AIM). The takeaway: The mourning of AIM’s passing is mostly nostalgic, but you have to wonder why AOL didn’t evolve the tool as it became clear that messaging would come to dominate mobile communication. It could have been Messenger or Snapchat if… Read More »

Friday Wrap #234: Inflating numbers, facelifts on Instagram, resistance to new tech, AI for kids

Friday Wrap #234

I extract items for the Wrap from my link blog, which you’re welcome to follow. To make sure you never miss an issue, subscribe to my weekly email briefing.

News

LVPD applauded for online response to massacre—While a torrent of fake news accompanied the horrific shooting in Las Vegas, the Las Vegas Police Department was able to ensure accurate information was available by posting timely announcements and press conferences across its various social media profiles. Takeaway: Institutions can’t think about this after a disaster strikes. Part of a social media presence means being prepared to swing into action during difficult times.… Read More »

Friday Wrap #232: A second life for QR codes, smart jerseys, voice-controlled news, and more

Friday Wrap #232I extract items for the Wrap from my link blog, which you’re welcome to follow. To make sure you never miss an issue, subscribe to my weekly email briefing.

A quick note

So I got a note from a colleague and reader who asked why I dropped “The Takeaway” from this weekly update. I explained that I was putting the stories about which I had a point of view in the top section, “The Big Stories.” Not good enough, he said; “The Takeaway” was what differentiated this bulletin from all the other curated wrap-ups. So I’m going back to it while adding short items that are worth sharing without a takeaway. As always, I’m deeply grateful for your… Read More »

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