Two tales of employee behavior made the rounds at roughly the same time this week.
The first features 18-year-old Dunkin’ Donuts employee Abid Adar who is being widely heralded as the face of a company that takes employee training and corporate social responsibility seriously. By virtue of the fact that he was working the counter when customer Taylor Chapman entered the Florida shop, Adar has been catapulted to social media (and now mainstream media) fame.
Chapman had visited the Dunkin’ Donuts the night before, when she said she didn’t get a receipt. Dunkin’ Donuts offers your order free if you don’t get a receipt, so she came back, Read More »
Image (c) CanstockBack in 2006, Michael De Kort was a Lockheed Martin engineer working on a Coast Guard contract when he became increasingly convinced that the work his employer was doing left the ships vulnerable to attack. According to De Kort, blind spots in the vessel’s surveillance system would expose the crew, the communications system was vulnerable to eavesdropping, and some of the equipment wouldn’t be able withstand extreme cold temperatures.
De Kort tried to get people to listen to his concerns, contacting everyone from his bosses to government investigators to congressmen. Unable to get anyone to pay attention, he finally Read More »
(c) Can Stock PhotoHardly a week goes by without some big news dominating our attention, making it harder to catch some of the lesser-reported stories that still could be of value for communication professionals. This week, the sacking of the entire Chicago Sun-Times photo desk was at the top of the heap, and the implications of that decision will reverberate for some time. (On the one hand, everybody can shoot photos with their phones and reporters should know how to capture images for the stories they’re reporting; on the other, professional photography does stand out and in the shift to social-visual communication, the move could Read More »
(c) Can Stock PhotoEvery week, new studies are released, new tools are introduced and news reports flood the Web. Even the most useful items can sneak by unnoticed. I collect interesting tidbits that cross my radar and each Friday select a handful for the Friday Wrap, a summary of stories about which communicators ought to be aware. If you’re interested in the pool of content from which I choose the items for the Wrap, you can find them at LinksFromShel.tumblr.com
IR managers take note: Social media is a new source of investment information
While investors continue to rely on traditional sources of investment information—press Read More »
Peter Shankman applied his skills as a communicator and businessman to create Help A Reporter Out (HARO), an email service that connected journalists looking for people to interview with individuals with the experience or insights to meet the journalist’s needs. The free service was based on sharing and collaboration, principles Shankman brings to the fore in his new book.
What does a “nice” company do? In a Forbes interview, Shankman recounted this experience: “I was in a hotel and came back after a long day of meetings. I saw a note on my bathroom counter: Mr. Shankman, we noticed you left your toothpaste out. It’s running very Read More »
Photo (c) CanStock PhotoWith our attention focused on Boston and the terrorist bombing at the Boston Marathon and its aftermath, it’s easy to miss some other news and reports that appeared in news channels, blogs and other forums. In fact, some of the Wrap items this week deal directly with those events (although they may be dimensions of the story you haven’t heard on CNN or from other mainstream coverage). But other useful information emerged, too. I collect the items from which I select Wrap material at LinksFromShel.tumblr.com; this is also where I collect stories I consider for my podcast.