Friday Wrap #185: Webcam security, Yelp’s safe harbor, fighting fake stories, & Twitter news galore

Friday Wrap #185I extract items for the Friday Wrap from my link blog, which you’re welcome to follow.. To make sure you never miss an issue, subscribe to my weekly email briefing. This week, an unusual amount of Twitter news crossed my feeds, so I stuffed it all in a dedicated Twitter section.

News

FBI’s advice: Tape over your webcam—Straight from FBI Director James Comey: It’s just common sense to cover up your webcam. Comey took some ridicule for admitting he does it, but he noted that most government workers do it so “people who don’t have authority don’t look at you.” The takeaway: Mock away, but if you value your privacy, you’ll pay… Read More »

Shrink-Wrap #10: Throwing employees under the stagecoach

I was planning to skip a video this week because I’m on the road, but reading the Wall Street Journal article about Wells Fargo’s CEO throwing his employees under the bus…er…stagecoach led me to produce this quick Shrink-Wrap. Please share your thoughts about what an internal communications department could possibly do under these circumstances.

Links from this episode

Friday Wrap #184: VR film wins an Emmy, hashtags come to LinkedIn, Twitter use falls, Gen Z research

Friday Wrap #184I extract items for the Friday Wrap from my link blog, which you’re welcome to follow.. To make sure you never miss an issue, subscribe to my weekly email briefing.

News

ExxonMobil still reeling from climate revelations—Investigations by the Los Angeles Times and InsideClimate News found that ExxonMobil’s scientists had concluded in the 1970s that “the most likely manner in which mankind is influencing global climate change is through carbon dioxide release from the burning of fossil fuels.” Once leadership was informed of the findings, according to the investigations, they worked hard to bury them. The PR impact might not have been… Read More »

Shrink-Wrap #9: Be the good guy

Stakeholders expect organizations to invest in making the world a better place, primarily by being active in social justice and sustainability. Because of this well-documented expectation, companies that do good tend to stand out. This was true even in the early 1970s, but this week, Allergan (a former employer) showed how doing the right thing pays off.

Links from this episode:

Here’s how to bring your customers to life for your employees who never see them

Nine Ways to Bring Customers to Life for Employees

Focusing internal communications on employee engagement and the employee experience will not move the customer experience (CX) needle without also communicating with employees about customers.

That was the point of my post last week. That post covered the why bot not so much the how. To that end, here are nine ways internal communicators can have an impact on employees delivering on the Customer Experience—especially those who don’t have day-to-day interaction with customers:

Help employees visualize the Customer Journey

Customer Journey

Most employees whose jobs don’t involve customer contact have a hard time visualizing how their work affects… Read More »

FIR #51: A real plastic influencer

For Immediate Release

Cross-posted from the FIR Podcast Network

Today’s panel features Jen McClure, who founded the Society for New Communication research; business blogging pioneer Lionel Menchaca; and PR agency president Sherrilynne Starkie. Our topics included…

  • Whether the Epi-Pen crisis would ever have happened without social media and how companies now need to think about “business as usual”
  • The value of some kinds of hashtags (or lack thereof)
  • AT&T’s self-righteous post reacting to Google’s fiber decision
  • Mattel’s Barbie is now a paid Instagram influencer
  • How times have changed! Four out of five journalists rely on social… Read More »

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