Blog Jam

Kevin Dugan, author of the Strategic PR blog, notes that Fast Company magazine will hold a two-day Web event called FC Now Blog Jam. Some 25 hosts were recruited from among volunteers to post over August 12 and 13. Dugan will be among the contributors.

If you’re unfamiliar with the “Jam” concept, it originated with IBM as a proof of concept for its intranet as a collaborative envrionment. I’ve written on the Jams before and I may again. There were more to IBM’s Jams than just postings, but the use of a blogging environment to manage the conversation is an intriguing one. Could it be the next step in the evolution of IBM’s intranet, W3?… Read More »

Adobe Customer Service: an oxymoron

If I can’t use my blog to complain, what good is having a blog?

It’s entirely my fault that I lost my Adobe Acrobat Professional 6.0 CD. But when I called Adobe and paid my $20-plus for a replacement CD, I expected to be up and running in a couple days. But when the CD showed up, it was Acrobat Standard, which wasn’t what I had and I couldn’t use anyway. Replacement CDs from Adobe only work with your original serial number, and mine was a Professional serial number that would be rejected in an installation of Acrobat Standard.

So I called. I heard abject apologies. They weren’t going to charge me for the correct disk, which showed up… Read More »

Amazon’s blogcasts

The Amazon.com Web site includes a section called “Early Adopters.” Here, that small group of people who have to have the first release of gadgets, music, movies, or whatever can find out what the newest items are and satisfy that jones. Amazon offers early-adopter categories for electronics, hand-helds, DVDs, cell phones, books, tools and hardware, video games, cameras, and more.

Each of those category pages now includes a “blogcast”,  a roundup of items from blogs that focus on the category’s products. The blogcasts appear to be automated through the capture of RSS feeds, since some items in the blogcasts are accompanied by… Read More »

P2P: The new FM

The Recording Industry Association of America (RIAA) is so distressed that people are downloading music without paying for it that they have adopted the intriguing tactic of suing their customers. It’s the only way, they insist, they can persuade people to abandon the copyright infringement inherent in grabbing music from peer-to-peer (P2P) networks like Kazaa. The RIAA estimates file sharing has cost the industry millions of dollars.

The numbers are bogus. It’s easy to estimate the number of files downloaded and multiply by what the downloader would have spent to buy the same music. But it doesn’t account for all the people who… Read More »

I’d vote for this guy

Florida Representative Peter Deutsch wears a Blackberry on his belt. When the live, delevised debate of Democratic candidates for the U.S. Senate hit commercial breaks, Deutsch checked his Blackberry. And he’s under attack for it.

Apparently, it’s seen as cheating if he got an answer to a tough question or a suggestion about adjusting his style during the debate. Deutsch insists he only received words of encouragement and nothing of substance. But the criticism has led him to insist he’ll stop wearing the device during debates. “Im going to use an abascus,” he said.

What’s the big deal? Who cares if he got cues or speaking points from… Read More »

Business execs find value in blogs

In his blog Micropersuasion, Steve Rubel reported yesterday on a Business Week Online piece that cited business executives who have come to recognize the value of blogs “for plugging not just their products but their points of view. It touches quite a bit on the media and PR.”

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