A blogging intermission

I’m heading off to vacation—I think. My wife, daughter, a friend of my daughter’s, and I are scheduled to disemark from Port Canaveral, Florida, Saturday afternoon. Our flight is scheduled to land in Orlando Friday afternoon. Given the two hurricanes in the area, tomorrow’s travel will be an adventure and Saturday’s sailing date a question. Assuming we do get to the cruise ship, though, it’s unlikely I’ll be posting much until I return on Saturday, August 21. There is an Internet cafe on the ship, but if experience is any teacher, it’ll be jammed with kids and my tolerance for long lines will be at a minimum. I’ll definitely be back… Read More »

Internet isn’t changing habits

When I need a business phone number, I go to the yellow pages on Yahoo. When I want to know a sports score, I turn to ESPN. (In fact, if the Dodgers are playing and the game isn’t being broadcast up here in the Bay Area, I pull up a Java-enabled gamecast that allows me to follow the game pitch-by-pitch.) I pay my bills online. I am also, apparently, in the minority.

According to a new study released by the Pew Internet and American Life Project,  “while nearly all Internet users go online to conduct some of their ordinary day-to-day activities online, most still default to the traditional offline ways of communicating, transacting… Read More »

Nonprofits tap into blogs

Trevor Cook’s Corporate Engagement blog points to an article in the The Chronicle of Corporate Philanthropy about the use of blogs to heighten awareness of the non-profit’s mission. The article spotlights environmental nonprofit Earth Share, based in Washington State, which has had trouble getting anybody to visit its Web site. Last year, the group began publishing a blog and saw traffic to its Web site quadruple.

“The blogs were the pieces that people were visiting,” according to Dave Manelski, the group’s program coordinator. “That was our idea, to get more people to the Web site. Give them more information and they will become more… Read More »

Blog Jam

Kevin Dugan, author of the Strategic PR blog, notes that Fast Company magazine will hold a two-day Web event called FC Now Blog Jam. Some 25 hosts were recruited from among volunteers to post over August 12 and 13. Dugan will be among the contributors.

If you’re unfamiliar with the “Jam” concept, it originated with IBM as a proof of concept for its intranet as a collaborative envrionment. I’ve written on the Jams before and I may again. There were more to IBM’s Jams than just postings, but the use of a blogging environment to manage the conversation is an intriguing one. Could it be the next step in the evolution of IBM’s intranet, W3?… Read More »

Adobe Customer Service: an oxymoron

If I can’t use my blog to complain, what good is having a blog?

It’s entirely my fault that I lost my Adobe Acrobat Professional 6.0 CD. But when I called Adobe and paid my $20-plus for a replacement CD, I expected to be up and running in a couple days. But when the CD showed up, it was Acrobat Standard, which wasn’t what I had and I couldn’t use anyway. Replacement CDs from Adobe only work with your original serial number, and mine was a Professional serial number that would be rejected in an installation of Acrobat Standard.

So I called. I heard abject apologies. They weren’t going to charge me for the correct disk, which showed up… Read More »

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