IM benefits outweigh risks

There seem to be two types of articles these days about the role of instant messaging in business. One points out the hazards—exposure to viruses, employees wasting time in non-work-related IM conversations—and those that tout the business benefits. Both sides of the issue are addressed in a piece today from CNN International in a way that makes perfect sense to me: Take steps to deal with the risks so you can reap the benefits.

If only the company profiled weren’t UK’s Betfair, an online gaming company. The company offers a legitimate business perspective, with its infrastructure director noting, “We do 300 transactions a second and… Read More »

Blogs and copyright

Back when I was in journalism school, Journalism Law was a required class. The late Dr. Ken DeVol did a great job teaching us about libel and a host of other legal issues of importance to journalists. Copyright was among them. Unfortunately, most bloggers don’t have the benefit of being required to take a class in law, leading many to make assumptions that are—at least, so far—false. has a worthwhile piece that lists eight copyright myths that have been taken for granted on the Net for years but have been exacerbated by the explosion in blogging. The article provides detail about each myth. Here’s the short list:

  1. It???s okay… Read More »

SMS joins blogs, wikis in tsunami relief effort

Amidst all the coverage of the role blogs and wikis have played in the Asian tsunami disaster, it was interesting to note in a Poynter Institute posting today that SMS has also been employed.

SMS—short message service, also known as text messaging—is one of those technologies still viewed as a conversation tool for teens; it hasn’t yet penetrated the world of business communication in a big way. There have been some applications that transcend youth, such as the service offered at the Republican National Convention that alerted protestors where a protest was taking place about which the authorities had not yet learned. And there’s a… Read More »

Nearly half of Net users have taken virtual tours

Next September, my wife and I are traveling to Chicago for a wedding, then on to the East Coast for our 30th (you heard me right, 30th) wedding anniversary. Our original thought was to do a self-guided fall foliage tour. We’re both natives of Los Angeles and, except for her stint at Washington State University, neither of us has ever lived outside the Golden State. I’ve seen some of the spectacular colors when traveling on business, but Michele hasn’t really experienced the spectacle that occurs annually in places like New Hampshire.

The obvious place to set our route was the Net; we never even considered an alternate source. We… Read More »

The collaborative model of intranet governance

Toby Ward of Prescient Digital Media writes, “The up-and-coming next generation model of intranet governance is collaborative, most often taking the form of a cross-representative steering committee representing the major functional stakeholders in Communications, Human Resources, Operations, IT, and other business units.” Toby’s article appears in Intranet Journal.

Blogs top Fortune’s list of tech trends

Fortune magazine has issued its top 10 technology trends to watch, and blogs are at the top of the list. Writers David Kirkpatrick and Daniel Roth do a nice job of summarizing the impact of blogs on business:

a company’s worst PR nightmare, its best chance to talk with new and old customers, an ideal way to send out information, and the hardest way to control it. Blogs are challenging the media and changing how people in advertising, marketing, and public relations do their jobs. A few companies like Microsoft are finding ways to work with the blogging world???even as they’re getting hammered by it. So far, most others are simply…

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