Communication transparency

An interesting piece in Andy Lark’s blog suggests that while transparency is an issue for communicators, what it means is going to vary from company to company based on a summit between communicators and company lawyers.

The outcome might be a set of behaviors, practices and polices that really articulate what transparency means in the context of the business - a kind of playbook. Transparency runs deeper than fiduciary responsibility - it cuts to the core of an organization. So this ain’t just an issue for the lawyers, accountants or PR people. It’s as much a cultural issue as a procedural one.

Lark also says communicators can take… Read More »

The Hobson and Holtz Report - Podcast #6: February 7, 2005

Show notes for February 7, 2005.

Download MP3 podcast

Welcome to our weekly podcast, a 46:41-minute conversation recorded live via Skype from Concord, California, USA, and Amsterdam, The Netherlands.

Download the file here (MP3, 21.4MB), or sign up for the RSS feed to get it and future shows automatically. (For automatic synchronization with your iPod or other digital player, you’ll also need software such as the free ipodder or DopplerRadio.)

In this week’s show:

Intro:

  • 00:25 Neville and Shel on what’s in this week’s show

Short Takes Part 1:

  • 01:38 Show length
  • 02:12 One comment from last week’s show on length
  • 03:17 Splitting the show into two shorter… Read More »

Timing was everything

Remember the days when a company could craft a press release and time its distribution for just the right moment to achieve maximum value? The carefully-honed statement could go out just as the markets close, just before they open, on a quiet weekend when it’ll get more play, or during a news-heavy period when nobody will notice. Timing was everything. It’s nostalgic to look back on those bygone days of, oh, last year.

The folks over at AskJeeves probably had timing in mind when they set tomorrow for the announcement of its purchase of Bloglines. But Mary Hodder caught wind of the deal and ran it last Friday in her Napsterization blog,… Read More »

Bill Cobb’s revealing letter to customers

The news today is full of reports that eBay is rolling back some of its price increases and beefing up its customer support. The changes come after customer uproar over the heavily-reported fee increases. A an eBay customer myself, I got the e-mail from Bill Cobb, president of eBay North America. What struck me was the importance Cobb assigns to listening to customers.

Cobb, who has been with eBay only since December, uses the capital “C” when talking about the eBay Community, elevating it to a defined, named space. He credits the hard work of the Community with eBay’s success, then gets down to business, explaining changes the company… Read More »

PubSub offers real-time earthquake info

PubSub is my favorite tool for tracking topics that interest me in the blogosphere. Blogs are what PubSub does, so it was a bit of a surprise to read a press release  announcing the site has a new service: tracking US Geological Survey (USGS) seismological activity and making it available via RSS feed or email update. But it’s just another way to take advantage of RSS.

“We realized our Internet-scale matching and notification system was ideal for making this critical data more easily and quickly available to the average person.  So we’ve developed a system to translate the USGS technical feed into XML—the standard language of the… Read More »

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