Your crisis communication plan is due for maintenance

Any crisis communication plan that hasn’t been updated in at least the last 18 months if fundamentally useless. If you haven’t dusted off your plan lately, now’s the time.

The rapid evolution of citizen journalism and the collaborative Web has changed the way companies need to watch for looming crises, assess the reaction to crises, and respond. Citizen journalism, of course, is nothing particularly new, but the popularization of blogs and wikis—and the various developmental paths they have taken—have changed the dynamics of how a crisis unfolds. If you don’t think so, just ask the folks at Kryptonite, who experienced it firsthand when… Read More »

EFF issues guide to safe blogging

I’ve been a fan of the Electronic Frontier Foundation since it started. I’ve paid dues, gone to fundraisers, attended rallies. The EFF’s defense of people who can’t afford to defend themselves for online activities that attract the ire of organizations that oppose would stifle the use of the Net for expression has earned my respect.

The EFF has even cranked out some useful guides, such as its printed guide to protecting your online privacy. So I was taken aback to read the EFF’s latest guide, “How to Blog Safely (About Work or Anything Else).” The first half of this single scrolling Web page, advises readers to “Blog Anonymously:”

Let’s…

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Flogging flogs

I’ve been rolling my eyes at the uproar over fake blogs (or “character blogs,” as some are calling them). Now it appears they have a name: flogs. And a wiki has appeared to keep track of them called, creatively, FakeBlogsWiki.

“This site is a clearing house for information about ‘flogs’, or fake weblogs created by corporate marketing departments as lame marketing exercises,” the site proclaims.

The wiki is brand-spanking new and has little on it so far. But I’ll give credit to the site’s originators for their approach. It seems they don’t have anything against flogs other than the fact that they’re so awful: “We don’t have a problem… Read More »

The Hobson & Holtz Report - Podcast #22: April 7, 2005

Content summary: Listeners’ comments (employee monitoring and performance; don’t write off podcasting; time-shifted podcasting, cars and home PCs; more on VNRs and responsibility, and audio search; smoking the podcasting dope down under); political scandal in Canada and media muzzling; update your crisis communications plans; Pew’s lost credibility; Macaw Nederland’s employee bloggers; IABC Caf?? launches.

Show notes for April 7, 2005

Download MP3 podcast

Welcome to For Immediate Release: The Hobson & Holtz Report, a 71-minute conversation recorded live from Concord, California, USA, and Amsterdam, The Netherlands.

Download the file here (MP3, 30MB),… Read More »

IABC’s responsive blogger

IABC relaunched its blog yesterday, as promised, and the most encouraging thing about the IABC Cafe so far is that the blogger is actively participating. Of six comments responding so far to the initial post, two are from Warren Bickford, IABC’s current vice chairman (and 2005-2006 chairman) replying to comments from readers.

The next best thing is Bickford’s tone—warm, friendly, human and honest.

As for substance—well, the IABC Cafe has been online for less than 24 hours, but I’m optimistic. In his initial post, Bickford lays out his expectations for the blog:

I have been asked what I plan to blog about. Good question. For those of…

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Tempest in the podcasting teapot

I’m catching up on podcasts that have been backing up on my DMP (digital media player—my own TLA). I was struck by the number of podcasts that have referenced a controversy that has been growing ever since Pod Prince Adam Curry and his partner, Ron Bloom, launched BoKu Communications and PodShow, BoKu’s first offering.

The gist of the outcry is this: “Don’t let money corrupt podcasting.” There are concerns that some podcasting content will be restricted to those who pay for it, that PodShow will over-produce podcasts, that commercial interests will take over the enthusiastic amateur podcasting base. Even Todd Cochrane added his $.02 on… Read More »

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