I’m sorry

The UK edition of PRWeek has an interesting article about the public relations value of a public apology. A Burson Marstellar study notes that 68% of senior execs think a CEO is responsible for handling the recovery of a damaged business reputation (32% think it’s the board of directors), and a majority believed a public apology as a key element. Still, not many CEOs or boards every say they’re sorry for a blunder. The piece offers advice on when and when not to offer apologies, and includes a brief but interesting list of apologizers (Citigroup and Allied Irish Banks among them) and “the unrepentant” (including Prince Harry).… Read More »

Overview of wiki applications

With few exceptions, all of the many wiki apps are open-source packages you can download and install for free. You won’t be happy if you make the wrong choice and need to switch later. O’Reilly’s ONLamp.com—generally reserved for content about LAMP, an open-source platform—offers an article that reviews the most popular wiki implementations to help make the right decision.

Software creates RSS feeds

Blog applications like Typepad and Blogger automatically create RSS feeds. But not everything you want to offer as a feed is necessarily a blog entry. (Consider, for example, the feeds offered these days by daily newspapers.) Along comes a $39 piece of software called FeedForAll that automates the process. You can use a typical software interface or a wizard that walks you through the steps. One nice feature: you can schedule the date and time for each feed’s distribution. The software is available for download with a 30-day trial period.

Analyzing the impact of election day on blogs and bloggers

Online Journalism Review’s Mark Glaser has a thoughtful piece on the impact election day is having on bloggers and their credibility. Glaser focuses on the early reporting of exit polls, which turned out to be inaccurate, but also notes that many blogs cracked under the strain of unprecedented traffic. Mainstream media, Glaser notes, wound up looking good by withholding exit poll information. That’s an interesting turn of events for mainstream media, whose credibility had driven many to the blog alternative.

Throughout the day, I had trouble getting to Wonkette, Instapundit and Daily Kos, and Josh Marshall’s Talkingpointsmemo.com blog…

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Unscripted audio reviews via podcast

A Web site dedicated to role playing games (RPGs) has introduced podcasts of its audio reviews along with clips of unscripted gaming sessions. The concept introduced by RPGMP3.com could easily be applied elsewhere—say, any company wanting to offer reviews of its products or services. Take Amazon.com, for instance. Why not let reader-reviewers upload their audio reviews and make them available as podcasts? You could subscribe to reviews of all mysteries or all books by a given author, for instance. Companies, on the other hand, could make short clips available of people using their products. Just as RPGMP3.com let users download “unique… Read More »

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