Research pits leaders against internal influencers to see who can reach more employees

Internal Reach

At a company where I once worked, the president rebuked my plan for communicating an organizational change designed to ensure everybody knew about it. “If I want to make sure everyone knows something,” he said, “I know exactly which five secretaries to tell.”

He was succumbing to the idea that admins are inherently gossips, an offensive perspective, and in fact his failure to adopt a strategy for communicating led to a widespread lack of awareness about the change. But he was actually on to something. The idea of the right five people has a lot of merit.

I don’t encounter many internal communications departments that include… Read More »

The Hobson & Holtz Report - Podcast #767: August 4, 2014

. The Hobson & Holtz ReportQuick News: OKCupid conducted its own online social experiments, Twitter testing easier-to-use hashtags, Council of Public Relations Firms convenes working group on digital, citizens of Armenia urged to write a Wikipedia entry each; Ragan promo; News That Fits: What does hybrid blogging platform Medium’s sponsorship deal with BMW suggest for the online advertising market?; Dan York’s Tech Report: Twitter hashtags, Facebook Messenger, and more; what comes next in social media measurement?; the Media Monitoring Minute with CustomScoop; listener comments from the FIR Podcast Community on Google+; if you want to increase your… Read More »

Good reviews drive business. Are you working to get customers to write them?

Good Reviews

I had breakfast the other day with my brother-in-law, a dentist who has been working for the same practice in San Diego for some 20 years. The practice spends a fair amount on online advertising, he told me. “But you know what’s bringing in patients?” he said. “Reviews.”

When new patients explain why they picked this practice, they say they have read reviews in various places. The new patients keep coming because the reviews are uniformly good: an average of 4-1/2 stars from the 13 reviews on Yelp and three 5-star reviews on Google+. The practice has a Facebook page with the reviews widget in place; they’re all 5-star. Reviews are… Read More »

Friday Wrap #112: A PR digital working group, more social experiments, a curated streaming audio app

Friday Wrap #112
Flickr photo courtesy of Shanthanu Bhardwaj
The Friday Wrap (which is what you’re reading) is a curated rundown of news, reports and posts from the past week that, while they didn’t go viral or attract much attention, are still interesting and useful for communications professionals. I select Wrap items from my link blog, which you’re welcome to follow.


CPRF launches digital working group—The Council of Public Relations Firms (CPRF) has launched a working group of “incredibly smart people running digital in their agencies” to tackle the question of how the PR industry can obtain its rightful place as the leader of digital… Read More »

The Hobson & Holtz Report - Podcast #766: July 28, 2014

The Hobson & Holtz ReportComing soon: FIR Live Google+ Hangout On Air in the works to talk about translation, FIR Interview with Jeff Pyatt of Outbrain, Harry Hawk’s FIR Interview with Angus Malcolm on the organic reach of quality content;

Quick News: Ex-Ford social media head Scott Monty joins SHIFT Communications; Reddit Live is official: anyone can create a breaking news blog; the future looks mobile for Facebook; relevance, trust, subject matter authority required for native ads; Ragan promo;

News That Fits: PRSA report on social/emerging media use in PR practice; Michael Netzley’s Asia Report: McDonald’s and KFC take center stage in China’s latest food… Read More »

Deathwatch: Social media innovation is not dying

Social Media Innovation: Not Dead Yet
With apologies to Monty Python
In the late 90s, some organization declared the World Wide Web was over. The prediction of the web’s demise was based on the decline in the number of corporate press releases announcing the launch of a new corporate website. (I have tried to find that report. I’ve come up empty, but my memory of the report is so clear that I’m willing to bet real money that the prediction happened.)

Of course, the web was not in decline. It had just become so common for companies to have websites that announcing it not only didn’t get you any coverage, it made you look behind the times. (“Oh, you’re finally getting around… Read More »

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