Build emotional capital to grow employee engagement

To engage employees, make them cry

A brief video played at a corporate managers meeting nearly a quarter century ago has stuck with me. I’d be willing to bet real money that it has stuck with others who saw it at that meeting. It speaks volumes about what it means to make work an experience for an organization’s employees.

Somewhere around 1991 or 92—while I was heading up corporate communications for Allergan in Irvine, California—the time to plan the quarterly managers meeting rolled around. These were usually held in a ballroom at Hilton hotel not far from the company’s offices, which didn’t have a space large enough to accommodate everyone with a manager-or-above… Read More »

Friday Wrap #182: Star Wars-free update on Apple’s Topsy shutdown, Cision’s purchase of PR Newswire

Friday Wrap #182The Friday Wrap is my weekly collection of news stories, posts, studies, and reports designed to help organizational communicators stay current on the trends and technology that affect their jobs. These may be items that flew under the radar while other stories grabbed big headlines. As always, I collect material from which I select Wrap stories (as well as stories to report on the For Immediate Release podcast, along with stuff I just want to remember to read) on my link blog, which you’re welcome to follow. If you want to make sure you never miss an edition of the Wrap, subscribe to my weekly email newsletter.

News

Apple shuts… Read More »

Millennials crave in-person conversation

Face-to-face conversation is alive and well

Oh, those pesky Millennials. So much blame is heaped on people born between the early 1980s and the early 2000s for a culture where conversation is deteriorating and everybody is texting. “We never talk anymore,” the complaint goes. MIT social studies professor Sherry Turkle has even written a book about it, alarmingly titled, “Reclaiming Conversation.” Meanwhile, recognizing that the highly coveted Millennial market is busy texting away, companies are tripping over themselves to adopt technologies that will reach them.

In fact, businesses routinely tout the brilliance of technologies that eliminate the need for actual conversation.… Read More »

Friday Wrap #181: Periscope is Apple’s App of the Year, Vine declines, YouNow stars arise

Friday Wrap #181The Friday Wrap is my weekly collection of news stories, posts, studies, and reports designed to help organizational communicators stay current on the trends and technology that affect their jobs. These may be items that flew under the radar while other stories grabbed big headlines. (Here’s hoping this week’s collection makes sense, since I’m writing under the influence of some serious pain meds following back surgery on Wednesday.) As always, I collect material from which I select Wrap stories (as well as stories to report on the For Immediate Release podcast, along with stuff I just want to remember to read) on my link blog, which… Read More »

Friday Wrap #180: Snapchat covers mass shooting, teens still use Facebook, brands embrace podcasting

The Friday Wrap is back after a Thanksgiving break. I hope your Thanksgiving was as rewarding as mine (with 18 family members gathering at my home). If you’re new to the Wrap, it’s my weekly collection of news stories, posts, studies, and reports designed to help organizational communicators stay current on the trends and technology that affect their jobs. These may be items that flew under the radar while other stories grabbed big headlines. As always, I collect material from which I select Wrap stories (as well as stories to report on the For Immediate Release podcast, along with stuff I just want to remember to read) on my link blog,… Read More »

Friday Wrap #179: A G+ makeover, a non-word word of the year, pitching journalists via Facebook ads

A wrapped Toyota at 2014 CES -- Friday Wrap #179The Friday Wrap is my weekly collection of news stories, posts, studies, and reports designed to help organizational communicators stay current on the trends and technology that affect their jobs. These may be items that flew under the radar while other stories grabbed big headlines. As always, I collect material from which I select Wrap stories (as well as stories to report on the For Immediate Release podcast, along with stuff I just want to remember to read) on my link blog, which you’re welcome to follow.

News

Google+ gets a makeover—Google has unveiled a redesign of Google+ focused on Communities (interest groups) and… Read More »

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