Rogers experiment is bad for business

Companies should worry about the experiment Rogers is undertaking in Canada.

Rogers—one of the largest Internet Service Providers in Canada—has begun inserting ads at the top of screens, above the website to which customers have navigated. (A screen shot of Google’s spartan home page defaced by a Rogers ad was oroginally posted to Lauren Weinstein’s blog. Google, of course, authorized nothing of the sort.)

Shel Holtz

The messages in the experiment relate to customers’ accounts: The screen shot shows a message alerting the customer that he is about to reach his data limit and provides information on how he could upgrade his account to allow… Read More »

Firebrand: TV commercials as entertainment

The whole Web 2.0 thing has produced a number of assumptions that a lot of people have started taking for granted. Among these is the assumption that there is no creativity in traditional advertising; all the creativity has transitioned to individuals who express it in the form of consumer-generated content.

It’s not hard to buy into this notion. After all, we use our DVRs to fast-forward through commercials we just don’t want to see, yet we readily watch the efforts of individuals who post them to YouTube. Blogs and books are dedicated to CGM. Joe Jaffe has built a reputation around the idea that marketers can no longer expect results… Read More »

WaMu: Hype vs. reality

A marketing/advertising campaign that highlights the differences between your company and your competitors is great, assuming those differences are real. When they’re not, the perception you’ve created will only serve to frustrate customers who expect to experience the image you’ve created.

I had a direct experience with the gap between hype and reality this past week with Washington Mutual (WaMu), the bank that positions itself as the human, caring bank, drawing a line between their casual approach and the stiff, hidebound demeanor of the other guys. First, there’s the language WaMu uses to describe itself on its website:

You???ll…

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Facebook advertising: There must be a model that will work

Much of the reporting of Microft’s acquisition of a piece of Facebook has questioned the ultimate value of the social network. (Microsoft’s investment puts the total value of Facebook at about $15 billion.) With advertising as the only significant revenue channel, many are wondering if people networking on sites like MySpace and Facebook are paying any attention to the ads.

In a tweet today, Todd Defren underscores the point:

For all the hoopla about Facebook, you’d think there would be a wider variety of (classier) advertisements. It’s all “romance” stuff now.

While I did see an ad on Facebook today from Chrysler, you still have… Read More »

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